Why I hate Arby’s
One night last week, after getting out of class in the evening and realizing how hungry I was, I decided that I was thinkin’ Arby’s.
I liked Arby’s a lot. My love affair with the chain sort of ended after they stopped selling jalapeño poppers, but I still occasionally had cravings for their yummy roast beef sandwiches and such. So I went.
This particular location was already kind of seedy. It was kind of a rotten customer service experience from the start. I had to correct the cashier several times while he was taking my order.
Cashier: “Would you like the combo?”
Me: “No, thanks, just the sandwich and the potato bites.”
Cashier: (Pushes a button, looks up.) “Did you order the combo?”
But that was okay. Sometimes you space out and forget customers’ orders. I did it all the time working concessions at a theater. Whatever.
The total was four dollars and some change; I handed him a five. He gave me my receipt. I blinked at him for a moment and then pointed out he hadn’t given me my change. He blinked back at me, pushed a few buttons on the register, then said, “Um, I’ll have to give it to you after these next people order.”
Well, that was annoying. Oh, well. Some places require manager approval to open the register. So I waited, got my sandwich, and saw that the same people were still standing at the register, apparently still deciding on their order.
Well, that was really annoying. So I left without my change. Just a couple coins. Whatever.
On the way home I thought to myself, “Come on, guys. Don’t make me hate Arby’s. I like Arby’s. I don’t want to hate the roast beef sandwich place.”
So I got home, sat down at my desk, unwrapped my sandwich (I got chicken this time - something different), and took a big bite. Mmm, food. Food good. I took another bite.
A shadow of movement caught my eye. Still chewing, sandwich still held at the ready, I looked down at my sandwich wrapper and saw a live beetle.
I’ll repeat that, because this is kind of a long entry and I don’t want you to miss the point.
Ahem. I looked down at my sandwich wrapper and saw a live beetle.
I stopped chewing and, as I watched the beetle skittering about on the silvery paper, slowly pieced together the situation.
Beetle. Sandwich wrapper. Beetle. Sandwich. Me eating sandwich. Beetle.
You probably get the idea.
When I returned to the store, quietly explained the situation to the manager and asked for a refund, she gave it to me immediately. I didn’t have to show her the now-brutally-squished beetle I had left in the crumpled sandwich wrapper out in the car just in case. So the situation was resolved, I guess.
When I made the silent plea not to hate Arby’s, I didn’t think anything could actually happen to make me truly hate the restaurant.
Boy, was I asking for it.
